Online Ordering Procedure for Wholesale Customers

Select Products from the left-hand menu to start building your order.



Browse by category, use the search bar, or scroll through the full product catalogue, including both CONNETIX and My Creative Box products.

Use the + button to add products to your order. Quantities are automatically calculated based on the minimum carton quantity for your account.



You can adjust quantities as needed within your account's minimum order requirements.

Once you've finished adding products, select View Cart or proceed directly to Checkout.



We recommend reviewing your cart before completing your order.

Before proceeding, check:



• product quantities
• pricing
• your preferred shipping option.

Enter or confirm your billing and shipping details before submitting your order.



You can ship to any delivery address. The details entered here will be applied to your order.



Order confirmations and updates are automatically sent from support@connetixtiles.com. If you don't receive an email, please check your junk or spam folder.

Orders are processed once payment has cleared.



Available payment methods include:

• direct bank transfer (no international transfer fees)
• credit card.



Please allow up to two business days for payment processing. Our Finance team is based in Australia, so time zone differences may apply.

You can view all orders from the Orders tab, including:



• Order ID
• Status
• Order value
• Tracking details



Select the eye icon to view order details, or the arrow icon to quickly reorder the same products.



Processing times vary by warehouse. If your payment has cleared and your order hasn't progressed after three business days, please contact the Wholesale Support team.