Online Ordering Procedure for Wholesale Customers

• You will have the option to “Join Waitlist”. Doing so will ensure you are contacted via email as soon as stock becomes available again.
• You can see items in the “order” section

• Ready to finalise your order. You can select View Cart, or you can go straight to Checkout.
• We recommend viewing cart first.

• Review your order
• Check quantities
• Check pricing
• Select your shipping preference

• Enter your billing and shipping information.
• If fields have pre-populated, check details are correct before confirming the order.
• You have the option to ship to any location. Addresses entered here will flow through onto your order.
• All correspondence related to your order is automatic emailed to you from support@connetixtiles.com.



Please check junk/spam folders as they can sometimes automatic emails land there.

• Please check your TAX/VAT status prior to submitting your order.
• If we have your VAT ID / Number on file, the VAT portion of your total will be zero.
• If there is an error please contact wholesale support team (wholesale@connetixtiles.com) before proceeding & include screenshot.

• Orders can only be processed once the payment clears in our account.
• You can pay by Direct Bank Transfer (there are no international transfer fees) or Credit Card.
• Please note that payment processing can take up to 2 business days. Our finance team is based in Australia so please allow for the time difference.

• You can view all your orders via your “orders” tab Here you will see your order ID, status, amount, and tracking details.
• You can view order by hovering over the “eye” icon.
• Simply reorder those items by clicking on the “arrow” icon.
• Processing times vary between warehouses. If you have made payment and you are concerned regarding the status of your order after 3 business days, please contact our wholesale support team for an update.